REFUND AND CANCELLATION POLICY

1. Overview

GREPS Real Estate operates as a commission-based real estate facilitation platform. We do not charge upfront service fees. Commission is applicable only upon the successful closure of a property transaction facilitated by our team.

This policy outlines the terms under which cancellations may occur and refunds may be considered.

2. Cancellation of Facilitation Engagement

• Sellers or buyers may cancel their engagement with GREPS before the deal is finalized, without incurring any commission.
• If substantial facilitation work has already been performed (e.g., site visits, agreement drafting, registration prep), a nominal administrative fee may be charged to cover operational costs.
• Cancellation must be communicated in writing to support@greps.in.

3. Refund Eligibility

Refunds are applicable only in the following cases:

• Commission charged in error for a deal that did not close
• Buyer or seller withdrawal before signing, with no facilitation services rendered
• Platform failure to deliver agreed facilitation services (after verification)

Refunds are not applicable once the deal is closed and the commission is invoiced.

4. Refund Process

• All refund requests must be submitted via email within 7 days of payment.
• Requests will be reviewed by our support team and processed within 15–30 business days.
• Refunds will be issued via the original payment method unless otherwise agreed.

5. Exceptions & Force Majeure

GREPS shall not be held liable for delays or cancellations caused by:

• Natural disasters, government restrictions, or force majeure events
• Legal disputes between buyer and seller
• External delays in registration or documentation beyond our control

6. Dispute Resolution

Any disputes related to cancellations or refunds will be resolved through mutual discussion. If unresolved, they will be subject to the jurisdiction of Tamil Nadu courts.